A holiday Tradition Since 1949

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Frequently Asked Questions

PLEASE NOTE: Due to very high demand, holiday Tin designs may be substituted at our discretion without notice to ensure timely delivery of your order.

General

Does Garrett Popcorn Shops® franchise?

Does Garrett Popcorn Shops® accept donation requests?

Who should I contact for press and media requests?

Ordering

How do I change my member address/e-mail/log-in/password?

Do you have an 800 number I can use to place an order?

What can delay my order?

Promotion Code Information

Is the web site secure?

Will I receive an order confirmation e-mail?

What type of payment do you accept?

Does Garrett Popcorn Shops® ship to Canada?

Does my order ship on the day I place the order?

Can I ship or have my order delivered on the weekend?

Can I ship multiple Tins in a box?

Can I ship to a P.O. Box?

Does Garrett Popcorn Shops® ship internationally?

Do you ship outside the contiguous United States?

Other UPS considerations:

Can I use an E-Certificate in a Shop?

Can I use Gift Cards in a Shop? Online?

Does Garrett Popcorn Shops® charge sales tax?

Other billing notes:

Can I change or cancel my online order?

What issues or circumstances can delay my order?

Does Garrett PopcornShops® franchise?

The company is privately owned and does not franchise.

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Does Garrett Popcorn Shops® accept donation requests?

Garrett Popcorn Shops® is very committed to giving back to the communities in which we serve. Please visit Garrett Giving for examples of these partnerships. Due to the level of commitment that we enjoy with these organizations, Garrett® is, unfortunately, unable to participate in any other fundraising, sponsorship or donation requests.

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Who should I contact for press and media requests?

For Press and Media inquiries, please contact Molly.Sheenan@ZenoGroup.com.

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How do I change my member address/e-mail/log-in/password?

Log in using your current member e-mail and password. Select from the update options available on the left, make your changes, and then save.

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Do you have an 800 number I can use to place an order?

Our Customer Experience Team can be reached at: (888) 4 POPCORN or (888) 476-7267.
Monday-Saturday 7am to 8pm. Sunday 11am to 5pm.

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What can delay my order?

Legal holidays, inclement weather and unexpected circumstances could delay order processing. Any orders with address issues will be shipped out the following business day from the original ship date.

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Promotion Code Information

If you would like to apply a promotion code, please use it during the checkout process. The promotion is valid on purchases through the date listed in the promotion. Most online promotions are not valid in Garrett Popcorn Shops® stores and cannot be applied to previous purchases. Promotions cannot be combined with any other offer, and are VOID if altered, reproduced or unauthorized. Not redeemable for cash or credit.

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Is the web site secure?

Yes. Garrett Popcorn Shops® uses VeriSign's SSL solution to protect our customers' credit card number and other confidential information.

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Will I receive an order confirmation e-mail?

We will automatically send you an e-mail confirmation as long as you have provided us with a valid e-mail address. You will also receive a tracking number via e-mail once UPS has picked up the shipment. To ensure that you receive all of our emails, please add noreply@garrettpopcorn.com to your address book or trusted sender list.

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What type of payment do you accept?

We accept MasterCard, Visa, Discover, Diners Club and American Express credit cards. You may also pay online using a valid Garrett Popcorn Shops® Gift Card or E-Certificate.

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Does Garrett Popcorn Shops® ship to Canada?

To ship to any city in Canada, please contact our Customer Experience Team at (866) 676-7267. A Team Member is available Monday through Friday 8:00am – 5:00pm (CST) to answer questions about shipping rates and times, to provide quotes, and to place your order. Please have your Canadian recipient postal code ready when you call and a Team Member will be happy to provide you with a shipping quote!


We encourage you to browse our web site for gift ideas, new flavor offerings and tin designs. All items can be shipped (excluding our Party Pack), and must be placed by phone with our Customer Experience Team.


Orders are shipped via UPS. Duties, taxes and/or broker’s fees will apply and will be included in your UPS shipping costs.

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Does my order ship on the day I place the order?

Because we freshly handcraft your Garrett Popcorn to order, we are unable to ship on the order date. Your order will ship the next business day via the method selected during checkout: Ground, Second Day or Next Day Air.

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Can I ship or have my order delivered on the weekend?

Except for major holidays, UPS only picks up and delivers on weekdays.

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Can I ship multiple Tins in a box?

Our boxes are specially designed to protect your Garrett Popcorn order. Consequently, each box holds only one Tin. Our seasonal “Bundles” (which feature a One Gallon and a One Quart Tin) are the exception.

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Can I ship to a P.O. Box?

No, UPS does not deliver to P.O. Boxes.

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Does Garrett Popcorn Shops® ship internationally?

Except for Canada, we do not. Since our secret family recipes are preservative-free, we cannot guarantee freshness due to extended delivery times.

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Do you ship outside the contiguous United States?

Yes, we ship to Alaska, Hawaii and Puerto Rico. Additional charges apply. Please contact our Customer Experience Team at (866) 676-7267. They will be happy to assist you with your order.

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Other UPS considerations:

  • Delivery dates cannot be selected for online orders.
  • A signature is generally not required for delivery.
  • UPS may leave your order at the front door.

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Can I use an E-Certificate in a Shop?

No, they are redeemable only online.

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Can I use Gift Cards in a Shop? Online?

Yes, Gift Cards are redeemable in Shop and online. Garrett Popcorn Shops Gift Cards are shipped via US Postal Service. They do not have an expiration date.

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Does Garrett Popcorn Shops® charge sales tax?

Yes, sales tax is charged for Illinois, New York, Nevada, Michigan and Georgia deliveries.

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Other billing notes:

When your order is placed, an “authorization hold” for the amount of your purchase is temporarily placed on your account. The actual charge is billed to your account at the time your order is shipped.

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Can I change or cancel my online order?

Yes, if you need to make any changes or cancellations to your online order, please contact our Customer Experience Team at (866) 676-7267 before 8pm on the day your order was placed. Order changes will delay the shipment of your order to the next business day.

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What issues or circumstances can delay my order?

An incorrect address, order changes, weather and UPS backlogs may delay delivery.

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