A Chicago Tradition Since 1949

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Frequently Asked Questions

General

Does Garrett Popcorn Shops® franchise?

Does Garrett Popcorn Shops® accept donation requests?

Who should I contact for press and media requests?

Ordering

How do I change my member address/e-mail/log-in/password?

Do you have an 800 number I can use to place an order?

What can delay my order?

Promotion Code Information

Is the web site secure?

Will I receive an order confirmation e-mail?

What type of payment do you accept?

Does Garrett Popcorn Shops® ship to Canada?

Does Garrett PopcornShops® franchise?

The company is privately owned and does not franchise.

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Does Garrett Popcorn Shops® accept donation requests?

Garrett Popcorn Shops® is very committed to giving back to the communities in which we serve. Please visit Garrett Giving for examples of these partnerships. Due to the level of commitment that we enjoy with these organizations, Garrett® is, unfortunately, unable to participate in any other fundraising, sponsorship or donation requests.

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Who should I contact for press and media requests?

For Press and Media inquiries, please contact Molly.Sheenan@ZenoGroup.com.

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How do I change my member address/e-mail/log-in/password?

Log in using your current member e-mail and password. Select from the update options available on the left, make your changes, and then save.

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Do you have an 800 number I can use to place an order?

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What can delay my order?

Legal holidays, inclement weather and unexpected circumstances could delay order processing. Any orders with address issues will be shipped out the following business day from the original ship date.

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Promotion Code Information

If you would like to apply a promotion code, please use it during the checkout process. The promotion is valid on purchases through the date listed in the promotion. Most online promotions are not valid in Garrett Popcorn Shops® stores and cannot be applied to previous purchases. Promotions cannot be combined with any other offer, and are VOID if altered, reproduced or unauthorized. Not redeemable for cash or credit.

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Is the web site secure?

Yes. Garrett Popcorn Shops® uses VeriSign's SSL solution to protect our customers' credit card number and other confidential information.

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Will I receive an order confirmation e-mail?

We will automatically send you an e-mail confirmation as long as you have provided us with a valid e-mail address. You will also receive a tracking number via e-mail once UPS has picked up the shipment. To ensure that you receive all of our emails, please add noreply@garrettpopcorn.com to your address book or trusted sender list.

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Will I receive an order confirmation e-mail?

We will automatically send you an e-mail confirmation as long as you have provided us with a valid e-mail address. You will also receive a tracking number via e-mail once UPS has picked up the shipment. To ensure that you receive all of our emails, please add noreply@garrettpopcorn.com to your address book or trusted sender list.

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What type of payment do you accept?

We accept MasterCard, Visa, Discover, Diners Club and American Express credit cards. You may also pay online using a valid Garrett Popcorn Shops® Gift Card or E-Certificate.

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Does Garrett Popcorn Shops® ship to Canada?

To ship to any city in Canada, please contact our Customer Experience Team at (866) 676-7267. A Team Member is available Monday through Friday 8:00am – 5:00pm (CST) to answer questions about shipping rates and times, to provide quotes, and to place your order. Please have your Canadian recipient postal code ready when you call and a Team Member will be happy to provide you with a shipping quote!


We encourage you to browse our web site for gift ideas, new flavor offerings and tin designs. All items can be shipped and must be placed by phone with our Customer Experience Team.


Orders are shipped via UPS. Duties, taxes and/or broker’s fees will apply and will be included in your UPS shipping costs.

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