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Q | * How do I keep my popcorn fresh? |
A | Our products are made and packaged daily. We offer these recommendations for helping to extend its freshness:
-Do not open your product(s) until you are ready to eat it. -Generally our product will remain fresh for about 30 days under these conditions. |
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Q | Ordering - Is the web site secure? |
A | Garrett Popcorn is a VeriSign Secured Site that protects its customers’ confidential information using VeriSign services. Specifically designed and tested for its communication value, the VeriSign Secured Seal indicates to online shoppers and other site visitors that Garrett Popcorn Shops has chosen the very best SSL solution to help protect their credit cards and other confidential information. |
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Q | Ordering - How do I cancel my order? |
A | Once your order is placed, we will not be able to cancel the order. |
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Q | Ordering - What happens if a tin design runs out of stock? |
A | If your tin selection is out of stock at shipment date, we will substitute an alternate tin. |
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Q | Ordering - Will I recieve a Order Confirmation Email? |
A | To ensure that you receive all our emails, add our email address to to your address book or trusted sender list. |
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Q | Ordering - What type of payment do you accept? |
A | The payment options are MasterCard, Visa and American Express. |
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Q | Ordering - I forgot my password. What do I do? |
A | If you forget your password Click Here. then enter your email address and we will send you an email containing your information. |
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Q | Ordering - How do I change my member address/e-mail/log-in/password? |
A |
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Q | Ordering - Do you have an 800 number for placing orders? |
A | Yes, it is 1-888-476-7267 and is available 24 hours/7 days a week for placing orders. |
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Q | Shipping - When will I receive my order? |
A |
Orders placed today are scheduled to ship on the following business day. Delivery dates are calculated from the date of shipment. For example, an order placed on Friday for 2-day delivery will be due to arrive on the following Wednesday. FedEx does not ship to APO/FPO or PO Boxes. Packages are delivered Monday through Friday only (holidays excluded). We do not require signatures for delivery. If no one is available to receive the package, it will be left at the door at the FedEx courier's discretion. Due to the perishable nature of our popcorn, Garrett Popcorn Shops cannot be responsible or liable for deliveries where the customer is not available to receive the order. You can review our complete shipping information here Shipping . |
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Q | Shipping - Do you ship on Saturday? |
A | No. FedEx Ground, 2Day and 1Day orders ship Monday through Friday. |
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Q | Shipping - Do you ship to Alaska and Hawaii? |
A | Yes, shipments are sent 2nd day air. Allow 2-3 business days (additional fees). |
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Q | Shipping - Will I be able to add a gift message to my order? |
A | Yes. When placing your order there is a box to enter your gift message located under the credit card field and will appear on the address label. |
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Q | Product Information - Nutritional Information. |
A | Click here to get all the details on our Nutritional Information Page. |
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Q | Product Information - Garrett Popcorn Shops Guarantee? |
A | Your complete and total satisfaction is our first priority. Any purchase from Garrett Popcorn Shops comes with a 100% unconditional guarantee. |
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Q | Shipping - Can I change the delivery address after my order is placed? |
A | Once your order is placed, we will not be able to change the delivery address. |
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Q | General - Does Garrett Popcorn Shops franchise? |
A | The company is privately owned and does not franchise. |
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Q | General - Does Garrett Popcorn Shops accept donation requests? |
A | Due to the high volume of charitable donation requests that Garrett Popcorn Shops receives, it is our policy not to participate in fundraisers, sponsorships or auctions solicited by outside organizations. We do, however, honor requests from our employees and their families who may be in need of contributions. |
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Q | Store - No (Local) Shop for You. |
A | Our retail shops are located in |
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Q | Gift Cards - Where can a Gift Card be used? |
A | Our Gift Cards may be used at any of our retail locations. See Web site for addresses. |
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Q | Gift Cards - How long will it take for my Gift Card to get to me? |
A | Your order will be processed within 48 to 72 business hours and then mailed to you. Estimated total delivery time (processing & shipping) 8-10 days. |
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Q | Gift Cards - Can a Gift Card be used to purchase a shipping order? |
A | No. All shipping orders must be paid for at the time the order is placed by MasterCard, Visa or American Express. |
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Q | Gift Cards - How do I purchase a Gift Card? |
A | Gift Cards - A Gift Card may be purchased by calling customer service at (888)-4POPCORN. (888-476-7267) and is shipped directly to you or your recipient. You can also purchase Gift Cards at any of our retail locations. |
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Q | Gift Cards - Are you able to add money to a Gift Card? |
A | No. If you need additional dollars on a Gift Card you must purchase a new one. |
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Q | Gift Cards - In what dollar amounts may I choose a Gift Card? |
A | Gift Cards can be purchased in the following amounts $25, $50, $75, and $100 by calling customer service at (888)-4POPCORN. (888-476-7267) . |
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Q | Gift Cards - Can you receive money back from a Gift Card? |
A | No change will be given back on a Card. The balance will reduce each time you make a purchase. The Card cannot be redeemed for cash. |
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Q | Gift Cards - What if I lose my Card? |
A | Protect your Card like cash. Lost, stolen, or damaged Cards will not be replaced. |
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Q | Gift Cards - Can I ship a Gift Card? How much will it cost? |
A | Yes, Gift Cards will be shipped via the U.S. Mail at no cost to you. |
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Q | Gift Cards - Will my Gift Card ever lose value or expire? |
A | The only way your Gift Card decreases in value is through usage at one of our retail locations. Your Gift Card does not have an expiration date. |
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