General
Q: Does Garrett Popcorn Shops franchise?
A: The company is privately owned and does not franchise.
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Q: Does Garrett Popcorn Shops accept donation requests?
A: Due to the high volume of charitable donation requests that Garrett Popcorn Shops receives, it is our policy not to participate in fundraisers, sponsorships or auctions solicited by outside organizations.
We do, however, honor requests from our employees and their families who may be in need of contributions.
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Ordering
Q: How do I change my member address/e-mail/log-in/password?
A:
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Log in using your current e-mail and password.
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Select from the update options available.
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Make your changes, then save.
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Q: Do you have an 800 number for placing orders?
A: Yes, it is 1-888-476-7267 and is available 24 hours/7 days a week for placing orders.
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Q: What can delay my order?
A:
Legal holidays, inclement weather and unexpected circumstances could delay order processing. Because our product is freshly handmade in small batches, delays may occur in processing your order.
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Q: Promotion Code Information
A:
Use Promotion code at checkout. Offer valid on purchases through date listed in offer. Offer not valid in Garrett Popcorn Shops stores. Cannot be applied to previous or pending purchases. Offer not valid for taxes, shipping, handling, gift certificates/cards or payment on any credit card account. Offer cannot be combined with any other offer, and is VOID if altered, reproduced or unauthorized. Not redeemable for cash or credit, and lost or stolen offers will not be replaced. Original offer required for redemption.
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Q: Is the web site secure?
A:
Garrett Popcorn is a VeriSign Secured Site that protects its customers’ confidential information using VeriSign services. Specifically designed and tested for its communication value, the VeriSign Secured Seal indicates to online shoppers and other site visitors that Garrett Popcorn Shops has chosen the very best SSL solution to help protect their credit cards and other confidential information.
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Q: How do I cancel my order?
A:
Once your order is placed, we will not be able to cancel the order.
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Q: What happens if a tin design runs out of stock?
A:
If your tin selection is out of stock at shipment date, we will substitute an alternate tin.
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Q: Will I receive a order confirmation email?
A:
We will automatically send you an e-mail confirmation as long as you have provided us with a valid e-mail address. You will also receive a tracking number via e-mail after the shipment has been picked up by FedEx.To ensure that you receive all our emails, add our email address to to your address book or trusted sender list.
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Q: What type of payment do you accept?
A:
The payment options are MasterCard, Visa and American Express.
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Q: I forgot my password. What do I do?
A:
If you forget your password Click Here. Then enter your email address and we will send you an email containing your information.
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Shipping
Q: When will I receive my order?
A:
Orders placed today are scheduled to ship on the following business day.
Delivery dates are calculated from the date of shipment.
For example, an order placed on Friday for 2-day delivery will be due to arrive on the following Wednesday.
FedEx does not ship to APO/FPO or PO Boxes.
Ground shipping delivery dates cannot be guaranteed. If you would like your order to arrive on a specific date (weekdays only), select Two Day (or Standard Overnight) shipping and select the appropriate Ship Date, two (or one) business days before you would like your order delivered.
Packages are delivered Monday through Friday only (holidays excluded).
We do not require signatures for delivery. If no one is available to receive the package, it will be left at the door at the FedEx courier's discretion.
Due to the perishable nature of our popcorn, Garrett Popcorn Shops cannot be responsible or liable for deliveries where the customer is not available to receive the order.
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Q: Do you ship on Saturday?
A: No. FedEx Ground, 2Day and 1Day orders ship Monday through Friday.
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Q: Do you ship to Alaska and Hawaii?
A: Yes, shipments are sent 2
nd day air. Allow 2-3 business days (additional fees).
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Q: Will I be able to add a gift message to my order?
A: Yes. When placing your order there is a box to enter your gift message located under the credit card field and will appear on the address label.
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Q: Can I change the delivery address after my order is placed?
A: Once your order is placed, we will not be able to change the delivery address.
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Q: Can I send to a P.O. Box?
A: FedEx does not deliver to P.O. Boxes, APOs or FPOs. FedEx requires a physical address.
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Q: Will FedEx or Garrett Popcorn Shops call before delivering the package?
A:
No, it is your responsibility to let the recipient know a package is coming. We strongly advise this because the package is of a perishable nature.
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Q: Does someone have to be home to sign for the package?
A:
We ship all orders without requiring a signature for release; if no one is available to sign, FedEx will leave your order at the door without requiring a signature. However, we strongly recommend that someone be present to accept delivery. If you're sending a gift, please notify the recipient that a perishable package will be arriving. Garrett Popcorn Shops cannot be responsible or liable for deliveries where the customer is not available to receive the order.
In the event that no one is home to receive your order, we strongly recommend you send your package to a business address to ensure delivery.
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Q: Can I ship International?
A:
Shipments outside the U.S. are subject to extra handling charges and fees. All applicable duties and taxes will be charged to the customer at the time the order is processed. Orders shipped internationally or outside the 48 contiguous states are sent via a FedEx Express service and may require additional delivery time. Regrettably, there are some countries to which we are unable to ship. Please contact our Mail Order Division at 888-476-7267 to ask about international shipping and handling charges. To place your international order, please call Monday through Friday 8:00 a.m. - 5:00 p.m. (CST).
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Q: What is your U.S shipping and handling rates?
A:
| U.S. Shipping and Handling |
1 Gallon |
2 Gallon |
3.5 Gallon |
6.5 Gallon |
12 Pack |
| FedEx Ground 3-5 Day Service |
$9.95 |
$9.95 |
$19.95 |
$19.95 |
$18.95 |
| FedEx Economy 2 Day Service |
$19.95 |
$19.95 |
$29.95 |
$29.95 |
$28.95 |
| FedEx Standard Overnight |
$29.95 |
$29.95 |
$39.95 |
$39.95 |
$38.95 |
Alaska & Hawaii will be sent 2nd day service for additional $20
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Q: How will my order be shipped?
A: Garrett Popcorn Shops works exclusively with PeriShip and FedEx. Periship is trusted by the most discriminating and demanding shippers of perishable food products. We offer the choice of FedEx Ground Service, Two Day Service and Standard Overnight. Due to the perishable nature of our hand crafted product(s) we carefully package your selections with the utmost care. In order to maintain the quality of the items purchased, all of our products are shipped separately. Gift cards are delivered via Postal Service First Class Mail.
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Q: What is the estimated FedEx Ground delivery time?
A:
Below are the Time-In-Transit estimate for FedEx Ground Shipments from our Illinois kitchen.
NOTE: These estimates do no include processing time.
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Product Information
Q: Nutritional Information.
A: Click here to get all the details on our
Nutritional Information Page.
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Q: Garrett Popcorn Shops Guarantee?
A: Your complete and total satisfaction is our first priority. Any purchase from Garrett Popcorn Shops comes with a 100% unconditional guarantee.
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Q: How do I keep my popcorn fresh?
A:
With FedEx and Periship, our popcorn is sure to arrive in the best possible condition.
Our products are made and packaged daily. We offer these recommendations for helping to extend its freshness:
-Do not open your product(s) until you are ready to eat it.
-Do not expose the product to adverse weather conditions (away from humidity and heat).
-Once opened, store it in an air-tight container at room temperature.
-Do not refrigerate, freeze, reheat or microwave any of our products.
-Use common sense as with any other perishable products, i.e., bread, ice cream.
-Generally our product will remain fresh for about 30 days under these conditions.
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Store
Q: No (Local) Shop for You.
A: Our retail shops are located in Chicago and New York. For individual shop locations, please visit our website at the
Store Locator Page. To purchase popcorn via mail order, please call 888-476-7267 or
click here.
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Q: O’Hare Store Locations: Can I go there and purchase popcorn? Are the O’Hare Airport stores past security?
A:
Our stores are past the airport security checkpoint in terminal(s) T1 & T3. You would need to be a ticketed passenger with a boarding pass to reach our stores to purchase popcorn.
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Gift Cards
Q: Where can a Gift Card be used?
A: Our Gift Cards may be used at any of our retail locations. See Web site for addresses.
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Q: How long will it take for my Gift Card to get to me?
A: Your order will be processed within 48 to 72 business hours and then mailed to you.
Estimated total delivery time (processing & shipping) 8-10 days.
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Q: Can a Gift Card be used to purchase a shipping order?
A: No. All shipping orders must be paid for at the time the order is placed by MasterCard, Visa or American Express.
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Q: How do I purchase a Gift Card?
A: Gift Cards - A Gift Card may be purchased by calling customer service at (888)-4POPCORN. (888-476-7267) and is shipped directly to you or your recipient. You can also purchase Gift Cards at any of our
retail locations.
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Q: Are you able to add money to a Gift Card?
A: No. If you need additional dollars on a Gift Card you must purchase a new one.
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Q: In what dollar amounts may I choose a Gift Card?
A: Gift Cards can be purchased in the following amounts $25, $50, $75, and $100 by calling customer service at (888)-4POPCORN. (888-476-7267).
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Q: Can you receive money back from a Gift Card?
A: No change will be given back on a Card. The balance will reduce each time you make a purchase. The Card cannot be redeemed for cash.
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Q: What if I lose my Card?
A: Protect your Card like cash. Lost, stolen, or damaged Cards will not be replaced.
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Q: Can I ship a Gift Card? How much will it cost?
A: Yes, Gift Cards will be shipped via the U.S. Mail at no cost to you.
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Q: Will my Gift Card ever lose value or expire?
A: The only way your Gift Card decreases in value is through usage at one of our retail locations. Your Gift Card does not have an expiration date.
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