Frequently Asked Questions
ORDERING
- How do I change my member address/e-mail/log-in/password?
- What can delay my order?
- Promotion Code Information
- Is the web site secure?
- Will I receive an order confirmation e-mail?
- What type of payment do you accept?
- Does Garrett Popcorn Shops® ship to Canada?
- Does my order ship on the day I place the order?
- Can I ship or have my order delivered on the weekend?
- Can I ship multiple Tins in a box?
- Can I ship to a P.O. Box?
- Does Garrett Popcorn Shops® ship internationally?
- Do you ship outside the contiguous United States?
- Other UPS considerations:
- Can I use an E-Certificate in a Shop?
- Can I use Gift Cards in a Shop? Online?
- Does Garrett Popcorn Shops® charge sales tax?
- Other billing notes:
- Can I change or cancel my online order?
DOES GARRETT POPCORN SHOPS® FRANCHISE?
The company is privately owned and does not franchise.
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DOES GARRETT POPCORN SHOPS® ACCEPT ANY DONATION REQUESTS?
Garrett Popcorn Shops® is very committed to giving back to the communities in which we serve. Please visit Garrett Cares™ for examples of these partnerships. Due to the level of commitment that we enjoy with these organizations, Garrett® is, unfortunately, unable to participate in any other fundraising, sponsorship or donation requests.
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WHO SHOULD I CONTACT FOR PRESS AND MEDIA REQUEST?
For press and media inquiries, please see our Press & Media page.
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WHAT DIETARY RESTRICTIONS SHOULD I BE AWARE OF?
Garrett Popcorn is handcrafted fresh in our kitchens daily with our non-gmo, hot air popped kernels. Our natural ingredients may include peanuts, tree nuts, dairy and soy. Garrett Popcorn is a gluten free and preservative free one-of-a-kind treat. We recommend enjoying your purchase immediately.
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HOW DO I CHANGE MY MEMBER ADDRESS/E-MAIL/LOG-IN/PASSWORD?
Log in using your current member e-mail and password. Select from the update options available on the left, make your changes, and then save.
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WHAT CAN DELAY MY ORDER?
Legal holidays, inclement weather and unexpected circumstances could delay order processing. Any orders with address issues will be cancelled.
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PROMOTION CODE INFORMATION
If you would like to apply a promotion code, please use it during the checkout process. The promotion is valid on purchases through the date listed in the promotion. Most online promotions are not valid in Garrett Popcorn Shops® Shops and cannot be applied to previous purchases. Promotions cannot be combined with any other offer, and are VOID if altered, reproduced or unauthorized. Not redeemable for cash or credit.
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IS THIS WEBSITE SECURE?
Yes. Garrett Popcorn Shops® uses VeriSign’s SSL solution to protect our customers’ credit card number and other confidential information.
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WILL I RECEIVE AN ORDER CONFIRMATION E-MAIL?
We will automatically send you an e-mail confirmation as long as you have provided us with a valid e-mail address. You will also receive a tracking number via e-mail once UPS has picked up the shipment. To ensure that you receive all of our emails, please add noreply@garrettpopcorn.com to your address book or trusted sender list.
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WHAT TYPE OF PAYMENT DO YOU ACCEPT?
We accept MasterCard, Visa, Discover, Diners Club and American Express credit cards. You may also pay online using a valid Garrett Popcorn Shops® Gift Card or E-Certificate.
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DOES GARRETT POPCORN SHOPS® SHIP TO CANADA?
Orders are shipped via UPS. Duties, taxes and/or broker’s fees will apply and will be included in your UPS shipping costs.
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DOES MY ORDER SHIP ON THE DAY I PLACE THE ORDER?
Because we freshly handcraft your gourmet popcorn to order, we are unable to ship on the order date. Your order will ship the next business day via the method selected during checkout: UPS Ground, 2nd Day Air or Next Day Air.
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CAN I SHIP OR HAVE MY ORDER DELIVERED ON THE WEEKEND?
Except for major holidays, UPS only picks up and delivers on weekdays.
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CAN I SHIP MULTIPLE TINS IN A BOX?
Our boxes are specially designed to protect your Garrett Popcorn order. Consequently, each box holds only one Tin. Our seasonal “Bundles” (which feature a One Gallon and a One Quart Tin) are the exception.
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CAN I SHIP TO A P.O. BOX?
No, UPS does not deliver to P.O. Boxes.
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DOES GARRETT POPCORN SHOPS® SHIP INTERNATIONALLY?
Except for Canada, we do not. Since our secret family recipes are preservative-free, we cannot guarantee freshness due to extended delivery times.
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DO YOU SHIP OUTSIDE THE CONTIGUOUS UNITED STATES?
Yes, we ship to Alaska, Hawaii and Puerto Rico. Additional charges apply.
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OTHER UPS CONSIDERATIONS:
A signature is generally not required for delivery.
UPS may leave your order at the front door.
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CAN I USE AN E-CERTIFICATE IN A SHOP?
Yes, E-Certificates are redeemable in Shop and online.
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CAN I USE GIFT CARDS IN A SHOP? ONLINE?
Yes, gift cards are redeemable in Shop and online. Garrett Popcorn Shops® gift cards are shipped via US Postal Service and do not expire.
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DOES GARRETT POPCORN SHOPS® CHARGE SALES TAX?
Yes, sales tax is charged for Illinois, New York, Nevada, Michigan, Texas, Virginia and Georgia deliveries.
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OTHER BILLING NOTES:
When your order is placed, an “authorization hold” for the amount of your purchase is temporarily placed on your account. The actual charge is billed to your account at the time your order is shipped.
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CAN I CHANGE OR CANCEL MY ONLINE ORDER?
Yes, if you need to make any changes or cancellations to your online order, please contact our Customer Experience Team at (866) 676-7267 before 6pm CST on the day your order was placed. Order changes will delay the shipment of your order to the next business day or longer.
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